Steve Becker
SVP HR,
Golden State Foods

"Golden State Foods is one of the largest diversified suppliers to the Quick Service Restaurant industry. This 63-year company is values-based and is 100 percent management owned and run.  As such, GSF places a high priority on quality leadership development, which has been a strong motivator for us to establish a strategic learning and development system at our company.

In the past, we have provided training and learning solutions, but it became increasingly clear in recent years that we needed a more strategic approach to further educating and developing our leaders.  We participated in the Disney Institute, Kellogg Executive School, and outsourced training to AMA, DDI and CCL. The approaches were effective to a degree, but none was right for us holistically.  What we needed to do was to build a comprehensive and integrated training and development program that would include the best elements from the above organizations, but one that was more customized for us.

As I began to seek advice about a resource or partner to help us to build this infrastructure, I was referred to Brainard Strategy by a number of trusted colleagues.  Michael Brainard met with me and our CEO to collaborate about outcomes and process options.  Michael proved himself to be a technical expert in building and delivering corporate learning initiatives, but a ‘fit’ was critical, both technically and personally. Additionally, we needed a Web-enabled solution for our managers and employees, as they are spread out around the globe. 

Brainard Strategy was selected based on our comfort with Michael and his team, their technical expertise and experience, and their Learning Management System recommendations. We are finalizing the design and implementation phases for this year-long project, and we are preparing for our initial launch later this year.  It is a highly complex project, and we are delighted with the substance of and personal direction from the Brainard team.  We look forward to a successful implementation in 2010."

Business Process Consultation

Business process consulting seeks to examine and identify the efficiency and effectiveness of a company's processes. It ensures that they deliver the highest quality goods and services in the most efficient manner possible, optimizing productivity. We help companies to beat their competition, as well as to become more innovative.

Brainard Strategy has helped dozens of clients to improve execution and meet the needs of customers innovating and better measuring and monitoring processes. Typically, our work generates cost savings and innovation. Additionally, we have been able to help clients gain advantages through reduced cycle times and increased quality and customer satisfaction.

We work with each client to assess its operating practices and their cost and effectiveness, particularly in comparison with competitors. We understand the demands of high growth businesses and the advantages of scale and scope.

• Problem: Updating and enhancing processes
• Assess: From diagnostic phase through program management Recommendations: Focus on cost savings and service enhancements
• Results: Measurement Systems to drive expenses down and efficiency/profitability up