Biosite

K. Blickenstaff
Chairman and CEO
Biosite Diagnostics, Inc., San Diego, California

“We had experienced less than optimal business results in 2006 and some management team conflict that was out of the ordinary, and my feeling was that our management structure and management team functioning may have been less than what it had been in the recent past. I asked Michael for his thoughts on an approach and his expertise in initiating an objective assessment of our strengths, weaknesses, opportunities, and threats if we did not change our course of action. Michael’s approach was based on solid theory, his questioning style and data collection techniques enabled people to be open, and enabled us to get a very thorough assessment that was then easy to convert to pragmatic action. The organizational and management plan of action was easy to understand and prioritized in such a way that many members of our senior management team could easily agree with and work toward.”